Terms of Use

Version 2026-11-draft Effective [PLACEHOLDER: effective date, YYYY-MM-DD]

Development build: this text is a draft and is not for publication.

1. About these terms

1.1 Link2Supply is an app and website that lists suppliers and lets buyers find them, contact them and send them order requests and enquiries. It is run by [PLACEHOLDER: LEGAL ENTITY NAME], registration number [PLACEHOLDER: REGISTRATION NUMBER], of [PLACEHOLDER: REGISTERED ADDRESS], South Africa ("we", "us").

1.2 These terms are between you and us. They cover your use of the Link2Supply app and website. Suppliers also accept the Supplier Agreement. Our Privacy Notice and Acceptable Use and Takedown Policy form part of these terms.

1.3 By creating an account or using the app after signing in, you accept these terms. We record the version you accepted and when.

1.4 If you do not accept these terms, do not create an account. You can still browse categories and supplier lists without one.

2. Who may use Link2Supply

2.1 You must be 18 or older. You must use Link2Supply for business purposes. When you sign up, you confirm both.

2.2 If you sign up for a company or other organisation, you confirm that you may bind it.

2.3 If a law gives you consumer rights that cannot be waived, these terms do not take them away, even though you say you use Link2Supply for business.

3. Your account

3.1 Give true information and keep it up to date.

3.2 Keep your sign-in details safe. You are responsible for what happens under your account unless you tell us promptly that someone else has got into it. Tell us at [PLACEHOLDER: SUPPORT EMAIL].

3.3 One person, one account. Do not share your account.

3.4 You can delete your account at any time. See the Privacy Notice for what is deleted and what we must keep.

4. What Link2Supply is, and what it is not

4.1 We are a directory. Suppliers pay us a yearly fee to be listed. We show their profiles and catalogues and help you contact them.

4.2 We are not the seller. When you place an order or send an enquiry, any sale is between you and the supplier only. We are not a party to it. We do not supply the goods or services, set the prices, take or hold your money, deliver, or handle returns.

4.3 We do not check or recommend suppliers. Every listed supplier has paid to be listed. We do not verify who they are, what they claim (for example certificates, quality or origin), or whether they are reliable. A supplier appearing in search results, in a category, or in an Edna answer does not mean we recommend or guarantee it. Check a supplier yourself before you commit to buy or pay.

4.4 Never pay Link2Supply for an order. Pay the supplier directly, outside the app, and take the usual care when paying a business you have not dealt with before. We will never ask you to pay us for goods or services you order from a supplier. If someone claiming to be us asks, report it to [PLACEHOLDER: SUPPORT EMAIL].

5. Contact details and how you may use them

5.1 Supplier contact details are shown only to signed-in, verified users, one supplier at a time. Each reveal is limited and recorded. The app tells you what will be recorded before you reveal a contact.

5.2 Use supplier contact details only to contact that supplier about a genuine business need.

5.3 You must not:

• copy, scrape, harvest, download in bulk, or build a database from supplier details or catalogues, by hand or with a tool;
• resell, share or publish supplier contact details;
• use them for unsolicited marketing, spam or mass messages; or
• use a bot, script or other automated means to use the app, unless we have agreed in writing.

5.4 If you break clause 5.3 we may suspend or close your account and may take legal action. Suppliers' contact details may be personal information. Misusing them can also break data protection law.

6. Order requests and enquiries

6.1 In the app, an "order" is a request that you record with a supplier. It is not a confirmed sale. The supplier decides whether to accept it. A sale is made only when you and the supplier agree, on the supplier's terms. We keep a record of the request and give it an order reference.

6.2 Prices in the app are the supplier's prices. The supplier is responsible for them being correct. Where an item shows "price on request", the supplier will quote you a price.

6.3 When you send an order or enquiry, the app shows you exactly what the supplier will receive before you confirm. By default this is your display name, your company name and your country. You can choose to share one contact channel (email, phone or WhatsApp) on that enquiry. We do not give the supplier your account email, phone or any other detail from your profile.

6.4 We do not guarantee that a supplier will reply, accept, supply, or deliver.

7. The 10% supplier discount

7.1 Suppliers listed on Link2Supply have agreed to give Link2Supply buyers 10% off the price of the goods and services in an order or quote that comes from the app. The supplier gives the discount. We do not pay it and we do not hold it.

7.2 To get the discount, order through the app, or contact the supplier through the app, and quote your order reference to the supplier when you order. The supplier can check that the reference is valid. A reference is valid for [PLACEHOLDER: validity period, for example 30 days. Owner to decide.].

7.3 The 10% is taken from the supplier's listed price, or the price quoted to you, on the day of your order. It applies to the price of the goods or services. Unless the supplier says otherwise, it does not apply to delivery, tax or duties. The app shows the discount it calculated where prices are known. The supplier makes the final invoice.

7.4 If a supplier will not honour the discount, tell us through the app or at [PLACEHOLDER: SUPPORT EMAIL] and quote your reference. We will look into it, tell you what we found, and may suspend or remove the supplier. We cannot make a supplier give you the discount and we do not promise to pay you the difference.

7.5 The discount rules are explained in more detail in the in-app "How the 10% supplier discount works" screen.

8. Edna, our AI assistant

8.1 Edna is an AI assistant. It is not a person. It helps you describe what you need, explains in general terms what a business like yours usually needs, suggests listed suppliers, and helps you use the app.

8.2 Edna does not give legal, tax, medical, financial or regulatory advice. Requirements differ by country. Check with the regulator or a qualified professional. Edna can be wrong.

8.3 Edna only suggests suppliers that have paid to be listed. We do not verify them. Treat suggestions as a starting point only.

8.4 Before you use Edna for the first time, we ask you to agree to how your messages are handled by a third-party AI provider. Do not enter personal or confidential information. Read the "Edna AI disclosure" and the Privacy Notice. You can withdraw at any time in Settings. Withdrawing deletes your Edna chats.

8.5 Use "Report this answer" if an answer is wrong, unsafe or offensive.

9. Content you give us

9.1 You own what you write (such as enquiry text). You give us permission to store it, show it to the people it is meant for (for example the supplier you write to), and use it to run the app and to deal with reports and disputes.

9.2 Do not post anything unlawful, false, abusive, or that you have no right to share. See the Acceptable Use and Takedown Policy.

10. Reporting and enforcement

10.1 To report a listing or an answer, use the "Report this listing or remove my details" link on a supplier page, the "Report this answer" button in Edna, or write to [PLACEHOLDER: SUPPORT EMAIL]. The procedure is in the Acceptable Use and Takedown Policy.

10.2 We may refuse access, suspend or close an account, or remove content if you break these terms or the law, or if we reasonably believe your use puts others or the service at risk. Where we reasonably can, we will tell you why and give you a chance to respond.

11. Our rights in the app

The app, the Link2Supply name and logo, the Edna name, and the design and software are ours or our licensors'. We give you a personal, non-transferable right to use the app for its intended purpose. Do not copy it, reverse engineer it, or take out its data except as the law allows.

12. Availability and changes to the service

12.1 We try to keep Link2Supply running, but it may be unavailable for maintenance or for reasons outside our control. We may change or stop features.

12.2 We may change these terms. For a material change we will give you notice in the app or by email at least [PLACEHOLDER: notice period, for example 30 days] before it applies, and we may ask you to accept the new version. If you do not agree, you can delete your account.

13. Our responsibility

13.1 Link2Supply is provided as it is. We give no promise about any supplier, any product or service sold by a supplier, any discount a supplier gives, or any answer from Edna.

13.2 To the extent the law allows, we are not responsible for loss arising from a deal between you and a supplier, for a supplier's failure to deliver or honour a price or discount, or for loss of profit or indirect loss arising from your use of Link2Supply.

13.3 Our total responsibility to you for any claim arising from your use of Link2Supply is limited to [PLACEHOLDER: amount or formula, for example the greater of R[amount] and any amount you paid us in the 12 months before the claim. We do not charge buyers, so the attorney must settle this figure].

13.4 Nothing in these terms limits or excludes our responsibility for fraud, gross negligence or intentional harm, or anything that the law does not allow us to limit or exclude. Where the Consumer Protection Act or another law gives you rights, those rights stay.

14. Governing law and disputes

14.1 These terms and any dispute about them are governed by the law of South Africa.

14.2 If you have a complaint, write to [PLACEHOLDER: SUPPORT EMAIL] first. We will acknowledge it within [PLACEHOLDER: for example 5 business days] and try to resolve it within [PLACEHOLDER: for example 30 days].

14.3 If we cannot resolve it, the South African courts have jurisdiction. [PLACEHOLDER: attorney to confirm the court and whether arbitration is wanted for foreign users.] If you are a consumer under South African law, you may also go to the National Consumer Commission, a consumer court or an ombud, and nothing here stops you. If you live in a country whose law gives you a right to bring a claim in your home courts that cannot be waived, that right stays.

15. General

15.1 These terms, the Privacy Notice, the Acceptable Use and Takedown Policy and (for suppliers) the Supplier Agreement are the whole agreement between you and us about Link2Supply.

15.2 If a part of these terms is found unenforceable, the rest stays in force.

15.3 If we do not enforce a right straight away, we have not given it up.

15.4 These terms are in English. A translation is for convenience only.

16. Contact

[PLACEHOLDER: LEGAL ENTITY NAME], [PLACEHOLDER: REGISTRATION NUMBER] [PLACEHOLDER: REGISTERED ADDRESS] Email: [PLACEHOLDER: SUPPORT EMAIL] Phone: [PLACEHOLDER: SUPPORT PHONE] Website: [PLACEHOLDER: SITE URL]