Acceptable Use and Takedown Policy

Version 2026-11-draft Effective [PLACEHOLDER: effective date, YYYY-MM-DD]

Development build: this text is a draft and is not for publication.

1. Why this policy exists

Link2Supply is a directory of suppliers. Suppliers write their own listings. We do not check them before they go live. This policy says what may not be listed or done, how anyone can report a problem, and what we do about it.

2. Who must follow it

Everyone who uses Link2Supply: suppliers, buyers and visitors. It is part of the Terms of Use and the Supplier Agreement.

3. What is not allowed

3.1 Goods and services you may not list

You may not list, offer or ask for:

Weapons and ammunition, including firearms, parts and explosives, unless the law of every place you sell to allows it and you can prove a licence. [PLACEHOLDER: owner to decide whether to allow any licensed category at all. Recommended: not allowed.]
Illegal drugs and controlled substances, and anything made to produce them. Medicines that need a prescription or licence, unless you hold the licence and may lawfully sell them to the buyer's country.
Tobacco, vapes and e-cigarettes and their accessories. App stores do not allow apps to help sell them.
Counterfeit, fake or "replica" goods, and goods that infringe someone's trade mark, copyright, design or patent.
Stolen goods, or goods you have no right to sell.
Endangered species and wildlife products, including ivory, rhino horn and protected plants, and goods made from them, without the permits the law requires.
Chemicals, pesticides and hazardous substances that are banned, or that you are not licensed to sell, or that you offer for harm.
Goods or services from, or for, sanctioned people, entities or places in breach of sanctions that apply to you or to us.
Services that facilitate human trafficking, forced labour, child exploitation or any serious crime.
Adult or sexually explicit content or services.
Regulated financial or professional services (for example investments, insurance, credit, legal or medical services) unless you hold the licence or registration the law requires, and say so in your listing.
Anything else that is unlawful to make, sell, import, export or advertise where you or the buyer are.

3.2 Goods that are allowed only if you are licensed and comply

Food and drink (including alcohol), cosmetics, agrochemicals, medical or pressurised equipment, electrical goods and similar regulated goods may be listed only if you hold every licence, registration, certificate and label the law requires, and your listing is accurate. You must be able to show them if we ask. [PLACEHOLDER: owner to decide whether alcohol listings are allowed at launch, and for which countries.]

3.3 Content you may not post

False or misleading claims, including fake certificates, fake reviews, wrong origin or quality claims, and inflated "list" prices used to make the 10% supplier discount look bigger.
Content that infringes someone else's rights.
Content that defames, threatens, harasses, discriminates against, or is hateful toward any person or group.
Other people's personal information without a right to publish it. Do not name a contact person who has not agreed.
Malicious links, code, or text written to manipulate Edna or other automated systems (for example "ignore previous instructions").
Spam, repeated or irrelevant listings.

3.4 Conduct that is not allowed

Scraping, harvesting, bulk downloading, reselling or republishing supplier details or catalogues.
Using supplier contacts for unsolicited marketing.
Trying to avoid the listing fee, or the 10% supplier discount, or to pressure a buyer to pay us or a supplier outside the rules.
Pretending to be someone else, or to be Link2Supply.
Creating several accounts to get around limits or suspension.
Attacking, probing, overloading or reverse-engineering the app or the website.
Asking buyers to pay you before they have agreed a price, or using Link2Supply to run scams.

4. How to report a listing, an answer, or a person

4.1 Where to report

In the app: on any supplier page, tap "Report this listing or remove my details".
On Edna answers: tap "Report this answer".
On the website: [PLACEHOLDER: SITE URL]/[PLACEHOLDER: report page]. You do not need an account.
By email: [PLACEHOLDER: TAKEDOWN EMAIL OR SUPPORT EMAIL].
Designated contact for legal notices (intellectual property, counterfeit and unlawful content): [PLACEHOLDER: name or role, postal address, email, phone. The attorney will confirm what must be published and whether to register with a recognised industry body.]

4.2 What to tell us

So that we can act quickly, please include:

Your name and how to reach you (we may need to ask a question). You may report a safety or abuse concern anonymously, but we may not be able to follow up.
Which listing or answer, with a link or the supplier name and the listing page.
What is wrong, and why. Say which right or law you rely on if you can.
For a trade mark, copyright or counterfeit complaint: what the right is (for example the registration number, or the work), that you own it or act for the owner, and why this listing infringes it.
A statement that the information in your report is accurate and that you act in good faith.
For a request to remove your personal details: your name and the details to remove, and proof that you control the email address or phone number (we will send a code).

4.3 What we do

Step	What happens	Target time [PLACEHOLDER: owner must confirm each time can be met]
Acknowledge	We confirm we received your report and give it a reference	2 business days
Triage	We check whether it is urgent (risk to safety, serious crime, child exploitation, clear counterfeit or other clearly unlawful goods)	Same day if urgent, otherwise 2 business days
Interim action	For urgent or credible reports, we hide the listing or item while we look into it	Within 1 business day of triage
Review	We read the report, look at the listing, and ask the supplier to respond	10 business days
Decision	We tell the reporter and the supplier what we decided and why	10 business days from the report, or sooner

4.4 What we may decide

Take no action, and tell you why.
Ask the supplier to correct the listing.
Remove or hide an item, image or listing.
Suspend a listing or account.
End a supplier's listing (see Supplier Agreement clause 14).
Pass the matter to a regulator, the police or a rights owner where the law requires or allows.
For a personal-details request: remove a named contact person's details, replace them with the business's general contact, or hide the listing if there is none.

4.5 If you are the supplier and your listing is hidden or removed

We will tell you what was reported or found, to the extent we can without harming the reporter or an investigation.
You may respond in writing to [PLACEHOLDER: SUPPORT EMAIL] with your reasons and any proof (licence, permission, invoice, certificate). Reply within [PLACEHOLDER: for example 7 days] if you can.
We will review your response and decide within [PLACEHOLDER: for example 10 business days]. If we were wrong, we restore your listing and add back the time it was hidden to your Listing Year.
If we decide against you, you may ask for a second review by a different person. [PLACEHOLDER: owner to confirm who the second reviewer will be.]

4.6 If you reported and disagree with our decision

You may ask for a second review in the same way. You may also go to the courts, a regulator or the rights owner's own remedies. If your report concerned intellectual property, you may still enforce your rights directly.

4.7 False or bad-faith reports

Do not report in bad faith. We may ignore reports made to harass a competitor, and may suspend accounts that do it repeatedly.

4.8 Repeat offenders

If a supplier is found to have posted unlawful or infringing content more than [PLACEHOLDER: for example twice] in any 12 months, we may end the listing without refund.

5. Reports about Edna

Edna is an AI assistant and can be wrong. If an answer is wrong, unsafe, offensive or recommends something it should not, use "Report this answer". A reported answer is looked at by a small number of staff. The reported chat is kept for 90 days from the report and then deleted.

6. Cooperation with authorities

We will respond to valid orders from courts and regulators. We may report serious unlawful content to the authorities. We may give information about a user where the law requires it or allows it.

7. No duty to monitor

We do not check every listing before it goes live and we do not promise to find every problem. Our action on a report is not an approval of any listing we leave in place.

8. Contact

[PLACEHOLDER: LEGAL ENTITY NAME], [PLACEHOLDER: REGISTERED ADDRESS]. Reports and removal requests: [PLACEHOLDER: TAKEDOWN EMAIL OR SUPPORT EMAIL]. Privacy requests: [PLACEHOLDER: PRIVACY EMAIL].